Ordering and Enquiries

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How do I order a dessert table from you?

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You can make an initial enquiry to check availability as well as find every step involved in the ordering process on the website. I tend to reply within 24 hours and suggest enquiring about a date in advance to avoid disappointment. I have also created a guide to building your dessert table as well as detailed delivery information so you have all the information along the way. 

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How do I order an afternoon tea from you?

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You can make an initial enquiry to check availability as well as find every step involved in the order process on the website. I tend to reply within 24 hours and suggest enquiring about a date in advance to avoid disappointment. I have detailed my afternoon tea packages and ordering options as well as detailed delivery information so you have all the information along the way.

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How do I order a celebration cake from you?

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You can make an initial enquiry to check availability as well as find out every step involved in the order process on the website. I tend to reply within 24 hours and suggest enquiring about a date in advance to avoid disappointment. I have detailed my celebration cake set flavours and decoration options as well as all the steps necessary to design your perfect cake on the website. 

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Delivery and Collection

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Where is collection from?

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Collection is from Fen Ditton, CB5. Full collection address will be given once the order has been made or upon request. 

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How much does delivery cost?

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Delivery is priced based on time traveling and is worked out individually. This gives an honest price for delivery as different times of day as well as different days of the week will affect the amount of time traveling.

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Can any product be delivered?

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All of my products can be delivered. I have detailed delivery information including advice for for safe travel for my dessert tables, afternoon tea and celebration cakes. All orders will be boxed and cushioned where necessary to ensure a safe travel. 

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How will my order be transported/ how is best to transport my order?

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All products will be in sturdy cardboard boxes and stacked in bags so they are easy to carry. Desserts will be packed in their boxes with surrounding cushioning where necessary to avoid movement during travel. I advise avoiding sharp breaking and turning corners quickly to prevent any movement of the boxes or anything falling on the boxes. 

For cakes: 1 tier cakes 8" or smaller will be in  bag, multiple tiers cakes and larger than 8" will be in a sturdy box and will need to be carried as they are, in the box. 

All of my products will be kept chilled up until collection or delivery (apart from royal icing products). It is therefore best to keep the air conditioning on in your vehicle during transport incase of direct sunlight hitting the products during the journey.

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How do I look after my products after I receive them?

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All products and cakes will come with a label detailing how to store them and when to eat them by. To enquire before ordering please send me a message detailing which specific product(s) you'd like to know about.

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How should I display my cake/ desserts/ afternoon tea?

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I have created a guide with display suggestions for dessert tables, afternoon tea and celebration cakes. 

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Portion Guide

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How do I know how many desserts per person for my dessert table?

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I have created 3 options to help guide you towards the correct number of desserts per person.

Firstly you need to consider this points:

- Will there be other sweet treats on the dessert table?

- Will there also be a cake served with the desserts?

- Do you want to have spare?

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Considering these points choose an option from below:

1. Rachel Bakes treats are the main dessert: 2-3 desserts per person.

2. Other desserts and/ order a cake is also being served alongside Rachel Bakes desserts.: 1-2 desserts per person.

3. You are looking for a small addition to your already built dessert selection: 1 dessert per person.

A full guide to building you dessert table and prices can be found here.

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How many servings/ portions do I need for my cake?

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I offer 2 serving sizes for my cakes: coffee at 1" by 1" and dessert at 1" by 2", height of all cakes are 5.5".

To decide what size serving you want consider these points:

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- How many guests are you going to be serving?- You may choose to have enough for 90% or you may want spare.

- Will there be other desserts or small treats provided?- You may choose to have a smaller piece of cake if there is other dessert served alongside the cake.

- What sort of event are you planning?- Birthdays usually serve dessert portions and weddings usually serve coffee portions.

- What is the child to adult ration?- Children and adolescence may want a large serving than adults.

- Who will be cutting the cakes?- Staff at venues know how to correctly portion the cake once informed of the desired serving size. A family member or friend may not know proper cake cutting methods and this will therefor affect how many servings the cake provides.

For a full guide on how to design your cake click here. 

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How will I know how to cut my cake to get the right portions?

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Staff at venues know how to correctly portion the cake once informed of the desired serving size. A family member or friend may not know proper cake cutting methods and this will therefore affect how many servings the cake provides. I can provide a scaled example of how to slice your cake if requested on the contract.

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How do I know what to order for my afternoon tea?

I have 3 set packages for my afternoon tea and can also take bespoke orders if you'd like to build your afternoon tea yourself. Each option is per person, it just depends whether you'd like a basic cream tea or a full sweet and savoury spread.

Option 1: Basic Cream Tea- 2 vanilla scones, 1 Rodda's clotted cream and either raspberry, strawberry or blackberry jam.

Option 2: Full Sweet Afternoon Tea- 2 vanilla scones, 1 Rodda's clotted cream and either raspberry, strawberry or blackberry jam, 1 miniature lemon drizzle loaf, 1 miniature salted caramel macaron and 1 miniature white chocolate and coffee macaron.

Option 3: Full Sweet and Savoury Afternoon Tea- 2 vanilla scones, 1 Rodda's clotted cream and either raspberry, strawberry or blackberry jam, 1 miniature lemon drizzle loaf, 1 miniature salted caramel macaron, 1 miniature white chocolate and coffee macaron, 3 piece sandwich selection, 1 mini quiche and 1 mini sausage roll.

For full details on these options see my afternoon tea packages and for all products available for my bespoke afternoon tea see here.

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Pricing

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How much does a celebration cake cost?

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My cakes are offered at 2 serving sizes: Coffee, at 1" by 1" and Dessert, at 1" by 2" and all my cakes are 3 layers of sponge at 5" in height. To decide what size serving you need see my price and portioning page. Also on this page I have detailed the starting price for coffee and dessert servings for my set sponge and icing flavour prices as well as individual decoration costs. 

With these details in mind, each cake is therefore individually priced based on your choice of sponge, icing and decoration but these details can give you a rough estimate of cost.

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How much do your desserts cost?

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All desserts with their full description, allergen details and price can be found on the Products Page. 

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How much is your afternoon tea?

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I offer 3 packages of afternoon tea.

1. Basic Cream Tea including: 2 vanilla scones, 1 Rachel Bakes jam and 1 Rodda's clotted cream - £5

2. Sweet Afternoon Tea including: 2 vanilla scones, 1 Rachel Bakes jam, 1 Rodda's clotted cream, 1 lemon drizzle loaf and 2 miniature macarons- £10

3. Full Sweet and Savoury Afternoon Tea including: 2 vanilla scones, 1 Rachel Bakes jam, 1 Rodda's clotted cream, 1 lemon drizzle loaf, 2 miniature macarons, 3 piece sandwich selection (tuna, ham and roasted vegetables), 1 miniature quiche, 1 mini sausage roll- £18.

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Any product or flavour can be substituted to make the afternoon tea more suited to you and your event as well as giving some flexibility on price.

See Afternoon Tea Packages and Ordering Options for full details.

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Cancellation Policy

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What payment methods do you expect?

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My preferred payment method is bank transfer however I can take card payments as well as accepting cash.

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Do you require a deposit to reserve the date?

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For orders over £50 I require a deposit. 

The deposit to reserve the date is a non-refundable £20 for all orders. This amount can also be paid within the deposit for the total order once the details have been finalised. 

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For orders under £50 the payment will need to be made in full once the order is confirmed. 

For order £50-£100 I will require a 25% deposit.

For orders over £100 I will require a 50% deposit.

All orders placed within a week of delivery or collection date will need to be paid in full.

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Full terms and conditions can be requested by dropping me a message. 

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Can I make changes to my order?

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Yes. I understand making decisions for your event is important and I want it to be exactly what you imagined it would be, so I can appreciate a change of thought. 

Ideally all amendments are made at least 1 month prior to an event order however you may, 2 weeks before orders for dessert tables, afternoon tea, more than 10 individuals piece, all celebration cakes and bespoke cupcakes, amend your order by providing us with written notice.

In the case of alterations, a new Order Confirmation will be issued detailing the changes and the new cost. Alterations are not confirmed until a new Order Confirmation has been issued. Should you make any changes after these time scales I can't promise a reduction in the price you pay, even if your new design is cheaper than the original booking.

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Discussing The Order

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Can I discuss my order with you?

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Of course! I am always available to discuss an order. Head to my contact page and pick your preferred method of contact. 

I tend to reply to emails within 24 hours and appreciate calls within my opening hours or I can arrange a time out of those hours for a phone call via an initial email.

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Can I request bespoke flavours for my cake?

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Yes of course. Make any requests via my Celebration Cake Enquiry form, I will most likely be able to meet the request. My tried and tested set sponge and icing flavours are detailed on the Flavour and Decoration page as well as my decoration options. 

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Dietary Requirements

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Do you have any vegan products?

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Yes. All of my chocolate tarts can be made vegan as well as my vanilla custard and custard fruit tarts. I can also make any of my truffles vegan.

I am also working on a vegan lemon drizzle, pistachio & raspberry and chocolate fudge loaf. 

On my All Products page dietaries are detailed next to individual products.

Note: all products are made in the same kitchen. Care is taken to prevent cross contamination but these is a risk of trace allergens. There is also a 25p charge per item when made to meet a dietary.

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Do you have any gluten free prducts?

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Yes. All of my tarts, truffles and macarons can be made GF as well of most of my loaves. 

On my All Products page dietaries are detailed next to individual products.

Note: all products are made in the same kitchen. Care is taken to prevent cross contamination but these is a risk of trace allergens. There is also a 25p charge per item when made to meet a dietary.

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